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Hebe Partner is a program for Merchants offering Beauty, health or lifestyle products. As part of the program:

• Seller manages its offerings and is responsible for order processing and shipping.

• Hebe provides selling space, helping to reach a wide range of customers looking for products in the health and beauty category and provides technical support.

To become Partner Hebe, you must meet the following conditions:

• Offer products from Health and/or beauty categories.
• Be VAT payer.
• Go to successful verification By the Hebe Partner team and the payment operator.
• Have A whitelisted bank account.
• Provide Delivery by courier and InPost parcel machines.

By joining the Hebe Partner Program, you do not incur No upfront fees, subscription fees, or fees for just displaying products. The program works on the basis of commission-based system.

The onboarding process in the Hebe Partner Program focuses on ensuring that sellers can start selling on the platform smoothly and efficiently. Hebe offers comprehensive support, including assistance with registration, account setup and integration with sales systems.
The onboarding process includes the following stages:

• Accept the terms of the contract with the regulations - the first step is to conclude the contract. You sign the master and entrustment agreement in two copies. Once all the signatures have been made, one copy will be sent to your address.
• Przejście procedury AML.
• Nadanie dostępów do platformy Hebe i integracja systemów.
• Adding products - you complete the product file based on which the Hebe team creates product cards in the system.
• Put up offers and start selling - once the Hebe team has activated the products, you can start putting up offers.

Hebe enables integration with the platform Base, Apilo or by API. Partners who do not use the integration can manage sales directly on the Hebe platform. Integration details are discussed during onboarding.

Hebe is based on a product catalog in which each product has a unique EAN code. It is not possible to create two separate product cards with the same code.
Parameters for the product:

• EAN - this is a unique product number used worldwide to identify the product
• Product brand
• Product line
• Product name - a short description of the product having key phrases
• Product description - should include as much information about the product as possible
• Product ingredients
• How to use the product - information on how the consumer is to use the product
• Product weight and unit
• Details of the manufacturer or responsible party
• Main photo - showing the product on a white background, without logos and unnecessary watermarks
• Additional lifestyle product photos

Parameters for the offer:

• Price - individual for each product, net price
• Stock levels - determination of the maximum offered quantity of products available at Hebe
• SKU of the offer- individual and unique code for each offer
• VAT rate

You add products by sending to the team Hebe Partner dedicated product file. Based on it, we create and activate product sheets In the Hebe system.

During onboarding you will receive from us product file, instruction and photo specifications, which will help you to correctly complete the file and add products.

You can make offers after product activation In our system by the Hebe team. It can be done:

• Directly at the Hebe platform,
• Through integration with Base,
• Through integration with Apilo,
• Through API integration.

When adding an offer, key parameters such as the code should be provided EAN of the product, SKU number of the offer, net price and VAT rate.

Orders must be confirmed after they are received in the system. Any order that appears in the system is already paid by the customer and is waiting to be shipped. Order processing can be done:

• Directly at the Hebe platform,
• Through integration with Base,
• Through integration with Apilo,
• Through API integration.

Choose the method that best suits your needs.

For shipping orders in the standard model is the responsibility of the Seller. You are the one who carries out the delivery according to the shipping method chosen by the customer and the deadline specified in the offer (up to 3 working days).

At the same time, you can choose to take advantage of the program Fulfillment by Hebe, w ramach którego proces logistyczny — od magazynowania, przez kompletację i pakowanie, aż po wysyłkę zamówienia — realizowany jest przez Hebe. Dzięki temu zyskujesz wygodę, oszczędność czasu oraz dostęp do preferencyjnych stawek wysyłkowych. W tym modelu, po Twojej stronie pozostaje fiskalizacja zamówień.

To join the Hebe Partner Program, you must provide delivery by courier and to InPost parcel machines - These are the basic options available to customers on hebe.co.uk.

Hebe offers support in the logistics process, enabling Vendors to process customer orders efficiently and effectively. The platform provides Comprehensive logistical support under the Fulfillment model, including warehousing, picking, packing and shipping products to buyers. This allows you to focus on sales and developing your offerings, leaving the logistics handling to Hebe.

In addition, Hebe allows sellers to take advantage of the A logistics agreement with preferential rates for shipping orders.

Fulfillment by Hebe (FbH) is a comprehensive logistics program that allows Vendors to put order processing in the hands of Hebe. As a result, Vendors do not have to deal with warehousing, packaging or shipping of products - the entire logistics process is handled by Hebe in a fast, professional manner and in accordance with brand standards.

The program covers the full range of logistics services, including:

• storage of goods In a modern logistics center,
• order picking and packing In accordance with Hebe's quality requirements,
• shipping products to customers Using proven courier companies,
• handling returns and logistics complaints.

At the same time, on the side of the seller remains the fiscalization of the order, czyli wystawienie i przekazanie klientowi dowodu zakupu (np. paragonu lub faktury) oraz rozpatrzenie reklamacji jakościowej.

Hebe provides dedicated Customer Service, which deals with contacting customers about orders. Each request is treated individually and with priority.
Our Customer Service supports both you and buyers by helping to resolve any order-related issues efficiently.