{"id":12,"date":"2025-04-14T10:09:29","date_gmt":"2025-04-14T08:09:29","guid":{"rendered":"http:\/\/localhost\/hebe-new\/web\/?page_id=12"},"modified":"2025-04-25T15:14:42","modified_gmt":"2025-04-25T13:14:42","slug":"faq","status":"publish","type":"page","link":"https:\/\/hebepartnerprogram.hebe.pl\/en\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"<section class=\"align wp-block-page-header\">\r\n  <div class=\"page-header-block wrapper\">\r\n    <div class=\"page-header-block__content\">\r\n      <h1 class=\"page-header-block__title\">HAVE A QUESTION?<\/h1>\r\n      <p class=\"page-header-block__subtitle\">We have the answers!<\/p>\r\n    <\/div>\r\n    <div class=\"page-header-block__image-container\">\r\n      <div class=\"page-header-block__circles\">\r\n        <div class=\"page-header-block__circle page-header-block__circle--small\"><\/div>\r\n        <div class=\"page-header-block__circle page-header-block__circle--medium\"><\/div>\r\n        <div class=\"page-header-block__circle page-header-block__circle--large\"><\/div>\r\n      <\/div>\r\n      <div class=\"page-header-block__image-wrapper\">\r\n        <img decoding=\"async\" src=\"https:\/\/hebepartnerprogram.hebe.pl\/app\/uploads\/2025\/04\/Ellipse-134.png\" alt=\"\" class=\"page-header-block__image\" title=\"\">\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n\n\n<section class=\"hebe-faq\" id=\"block_cc2010eb5624c8b71ebfc9e280842b31\">\n    <div class=\"wp-block-faq-section wrapper\">\n    <div class=\"wp-block-faq-section__sidebar\">\n          <div class=\"wp-block-faq-section__search\">\n        <h3 class=\"wp-block-faq-section__search-title\">Search<\/h3>\n        <div class=\"wp-block-faq-section__search-wrapper\">\n          <input type=\"text\" placeholder=\"Enter the phrase...\" id=\"faqSearch-block_cc2010eb5624c8b71ebfc9e280842b31\" class=\"wp-block-faq-section__search-input\">\n          <svg class=\"search-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" viewbox=\"0 0 20 20\" fill=\"none\">\n          <path d=\"M19 19.2173L15 15.2173M17 9.21729C17 11.339 16.1571 13.3738 14.6569 14.8741C13.1566 16.3744 11.1217 17.2173 9 17.2173C6.87827 17.2173 4.84344 16.3744 3.34315 14.8741C1.84285 13.3738 1 11.339 1 9.21729C1 7.09555 1.84285 5.06072 3.34315 3.56043C4.84344 2.06014 6.87827 1.21729 9 1.21729C11.1217 1.21729 13.1566 2.06014 14.6569 3.56043C16.1571 5.06072 17 7.09555 17 9.21729Z\" stroke=\"#BBB7C0\" stroke-width=\"1.5\" stroke-miterlimit=\"10\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n          <\/svg>\n        <\/div>\n      <\/div>\n        \n    <div class=\"wp-block-faq-section__sections\">\n            <h3 class=\"wp-block-faq-section__sections-title\">Table of contents<\/h3>\n        <ul class=\"wp-block-faq-section__sections-list\">\n                      <li class=\"wp-block-faq-section__section\">\n              <a href=\"#section-138-block_cc2010eb5624c8b71ebfc9e280842b31\" class=\"wp-block-faq-section__section-link\">\n                <span>PROGRAM RULES<\/span>\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"6\" height=\"10\" viewbox=\"0 0 6 10\" fill=\"none\">\n                    <path d=\"M6.00011 5.19566C6.00063 5.28517 5.98347 5.37391 5.94962 5.45677C5.91578 5.53964 5.86591 5.61501 5.80287 5.67857L1.72199 9.75945C1.59391 9.88752 1.42021 9.95947 1.23908 9.95947C1.05796 9.95947 0.884252 9.88752 0.756178 9.75945C0.628104 9.63137 0.556152 9.45767 0.556152 9.27654C0.556152 9.09542 0.628104 8.92171 0.756178 8.79364L4.36096 5.19566L0.76298 1.59768C0.651554 1.46757 0.593329 1.3002 0.59994 1.12903C0.606552 0.95785 0.677514 0.795472 0.798644 0.674341C0.919775 0.553211 1.08215 0.48225 1.25333 0.475638C1.42451 0.469027 1.59187 0.52725 1.72199 0.638677L5.80287 4.71956C5.92852 4.84624 5.99936 5.01723 6.00011 5.19566Z\" fill=\"#E80088\"\/>\n                <\/svg>\n               <\/a>\n            <\/li>\n                      <li class=\"wp-block-faq-section__section\">\n              <a href=\"#section-139-block_cc2010eb5624c8b71ebfc9e280842b31\" class=\"wp-block-faq-section__section-link\">\n                <span>TECHNICAL TOPICS<\/span>\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"6\" height=\"10\" viewbox=\"0 0 6 10\" fill=\"none\">\n                    <path d=\"M6.00011 5.19566C6.00063 5.28517 5.98347 5.37391 5.94962 5.45677C5.91578 5.53964 5.86591 5.61501 5.80287 5.67857L1.72199 9.75945C1.59391 9.88752 1.42021 9.95947 1.23908 9.95947C1.05796 9.95947 0.884252 9.88752 0.756178 9.75945C0.628104 9.63137 0.556152 9.45767 0.556152 9.27654C0.556152 9.09542 0.628104 8.92171 0.756178 8.79364L4.36096 5.19566L0.76298 1.59768C0.651554 1.46757 0.593329 1.3002 0.59994 1.12903C0.606552 0.95785 0.677514 0.795472 0.798644 0.674341C0.919775 0.553211 1.08215 0.48225 1.25333 0.475638C1.42451 0.469027 1.59187 0.52725 1.72199 0.638677L5.80287 4.71956C5.92852 4.84624 5.99936 5.01723 6.00011 5.19566Z\" fill=\"#E80088\"\/>\n                <\/svg>\n               <\/a>\n            <\/li>\n                      <li class=\"wp-block-faq-section__section\">\n              <a href=\"#section-99-block_cc2010eb5624c8b71ebfc9e280842b31\" class=\"wp-block-faq-section__section-link\">\n                <span>SHIPPING AND DELIVERY<\/span>\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"6\" height=\"10\" viewbox=\"0 0 6 10\" fill=\"none\">\n                    <path d=\"M6.00011 5.19566C6.00063 5.28517 5.98347 5.37391 5.94962 5.45677C5.91578 5.53964 5.86591 5.61501 5.80287 5.67857L1.72199 9.75945C1.59391 9.88752 1.42021 9.95947 1.23908 9.95947C1.05796 9.95947 0.884252 9.88752 0.756178 9.75945C0.628104 9.63137 0.556152 9.45767 0.556152 9.27654C0.556152 9.09542 0.628104 8.92171 0.756178 8.79364L4.36096 5.19566L0.76298 1.59768C0.651554 1.46757 0.593329 1.3002 0.59994 1.12903C0.606552 0.95785 0.677514 0.795472 0.798644 0.674341C0.919775 0.553211 1.08215 0.48225 1.25333 0.475638C1.42451 0.469027 1.59187 0.52725 1.72199 0.638677L5.80287 4.71956C5.92852 4.84624 5.99936 5.01723 6.00011 5.19566Z\" fill=\"#E80088\"\/>\n                <\/svg>\n               <\/a>\n            <\/li>\n                      <li class=\"wp-block-faq-section__section\">\n              <a href=\"#section-222-block_cc2010eb5624c8b71ebfc9e280842b31\" class=\"wp-block-faq-section__section-link\">\n                <span>FULLFILLMENT BY HEBE<\/span>\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"6\" height=\"10\" viewbox=\"0 0 6 10\" fill=\"none\">\n                    <path d=\"M6.00011 5.19566C6.00063 5.28517 5.98347 5.37391 5.94962 5.45677C5.91578 5.53964 5.86591 5.61501 5.80287 5.67857L1.72199 9.75945C1.59391 9.88752 1.42021 9.95947 1.23908 9.95947C1.05796 9.95947 0.884252 9.88752 0.756178 9.75945C0.628104 9.63137 0.556152 9.45767 0.556152 9.27654C0.556152 9.09542 0.628104 8.92171 0.756178 8.79364L4.36096 5.19566L0.76298 1.59768C0.651554 1.46757 0.593329 1.3002 0.59994 1.12903C0.606552 0.95785 0.677514 0.795472 0.798644 0.674341C0.919775 0.553211 1.08215 0.48225 1.25333 0.475638C1.42451 0.469027 1.59187 0.52725 1.72199 0.638677L5.80287 4.71956C5.92852 4.84624 5.99936 5.01723 6.00011 5.19566Z\" fill=\"#E80088\"\/>\n                <\/svg>\n               <\/a>\n            <\/li>\n                      <li class=\"wp-block-faq-section__section\">\n              <a href=\"#section-102-block_cc2010eb5624c8b71ebfc9e280842b31\" class=\"wp-block-faq-section__section-link\">\n                <span>CUSTOMER CONTACT<\/span>\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"6\" height=\"10\" viewbox=\"0 0 6 10\" fill=\"none\">\n                    <path d=\"M6.00011 5.19566C6.00063 5.28517 5.98347 5.37391 5.94962 5.45677C5.91578 5.53964 5.86591 5.61501 5.80287 5.67857L1.72199 9.75945C1.59391 9.88752 1.42021 9.95947 1.23908 9.95947C1.05796 9.95947 0.884252 9.88752 0.756178 9.75945C0.628104 9.63137 0.556152 9.45767 0.556152 9.27654C0.556152 9.09542 0.628104 8.92171 0.756178 8.79364L4.36096 5.19566L0.76298 1.59768C0.651554 1.46757 0.593329 1.3002 0.59994 1.12903C0.606552 0.95785 0.677514 0.795472 0.798644 0.674341C0.919775 0.553211 1.08215 0.48225 1.25333 0.475638C1.42451 0.469027 1.59187 0.52725 1.72199 0.638677L5.80287 4.71956C5.92852 4.84624 5.99936 5.01723 6.00011 5.19566Z\" fill=\"#E80088\"\/>\n                <\/svg>\n               <\/a>\n            <\/li>\n                  <\/ul>\n          <\/div>\n    <div class=\"wp-block-faq-section__question-box\">\n        <h3 class=\"wp-block-faq-section__question-box-title\">DON'T SEE THE ANSWER TO YOUR QUESTION?<\/h3>\n        <p class=\"wp-block-faq-section__question-box-subtitle\">Contact us<\/p>\n        <a href=\"mailto:ProgramPartnerski@hebe.pl\" class=\"wp-block-faq-section__question-box-email\">\n          <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"18\" viewbox=\"0 0 20 18\" fill=\"none\">\n            <path d=\"M15.4793 0.5H5.18766C4.03325 0.501227 2.92648 0.949388 2.11019 1.74615C1.2939 2.54292 0.834753 3.62321 0.833496 4.75L0.833496 13.25C0.834753 14.3768 1.2939 15.4571 2.11019 16.2538C2.92648 17.0506 4.03325 17.4988 5.18766 17.5H15.4793C16.6337 17.4988 17.7405 17.0506 18.5568 16.2538C19.3731 15.4571 19.8322 14.3768 19.8335 13.25V4.75C19.8322 3.62321 19.3731 2.54292 18.5568 1.74615C17.7405 0.949388 16.6337 0.501227 15.4793 0.5ZM15.4793 2.81818C15.9594 2.81974 16.4223 2.99324 16.78 3.30577L11.6342 8.3285C11.2847 8.65433 10.82 8.83615 10.3367 8.83615C9.85335 8.83615 9.38863 8.65433 9.03912 8.3285L3.89329 3.30577C4.24942 2.99465 4.70973 2.82125 5.18766 2.81818H15.4793ZM15.4793 15.1818H5.18766C4.66276 15.1818 4.15935 14.9783 3.78818 14.616C3.41701 14.2537 3.2085 13.7624 3.2085 13.25V5.92223L7.35604 9.97054C7.74693 10.3523 8.21104 10.655 8.72185 10.8616C9.23267 11.0682 9.78018 11.1746 10.3331 11.1746C10.886 11.1746 11.4335 11.0682 11.9443 10.8616C12.4552 10.655 12.9193 10.3523 13.3102 9.97054L17.4585 5.92223V13.25C17.4585 13.7624 17.25 14.2537 16.8788 14.616C16.5076 14.9783 16.0042 15.1818 15.4793 15.1818Z\" fill=\"#E80088\"\/>\n          <\/svg>\n          ProgramPartnerski@hebe.pl\n        <\/a>\n      <\/div>\n  <\/div>\n\n<div class=\"wp-block-faq-section__content\">\n\n          <div class=\"wp-block-faq-section__items\" data-faq-container>\n        <div class=\"wp-block-faq-section__no-results\">\n          <h3 class=\"wp-block-faq-section__no-results-title\">No search results<\/h3>\n          <p class=\"wp-block-faq-section__no-results-text\">Try searching using other keywords<\/p>\n        <\/div>\n                  <div class=\"wp-block-faq-section__section-content\" id=\"section-138-block_cc2010eb5624c8b71ebfc9e280842b31\">\n            <div class=\"wp-block-faq-section__section-header\" data-section-header>\n                              <img decoding=\"async\" src=\"https:\/\/hebepartnerprogram.hebe.pl\/app\/uploads\/2025\/04\/Group-788.png\" alt=\"PROGRAM RULES\" width=\"39\" height=\"46\" class=\"wp-block-faq-section__section-icon\" title=\"\">\n                            <h2 class=\"wp-block-faq-section__section-title\">PROGRAM RULES<\/h2>\n            <\/div>\n            \n                          <div class=\"wp-block-faq-section__item\" data-faq-item id=\"zasady-programu-jakie-sa-podstawowe-zasady-programu-hebe-partner\" data-search-content=\"jakie s\u0105 podstawowe zasady programu hebe partner? hebe partner to program dla sprzedawc\u00f3w oferuj\u0105cych produkty z kategorii uroda, zdrowie czy produkty lifestyle. w ramach programu:sprzedawca zarz\u0105dza swoj\u0105 ofert\u0105 oraz odpowiada za realizacj\u0119 zam\u00f3wie\u0144 i wysy\u0142k\u0119.hebe udost\u0119pnia przestrze\u0144 do sprzeda\u017cy, pomaga dotrze\u0107 do szerokiego grona klient\u00f3w szukaj\u0105cych produkt\u00f3w z kategorii zdrowie i uroda oraz zapewnia wsparcie techniczne.\">\n                <div class=\"wp-block-faq-section__question\" data-faq-trigger>\n                  <span class=\"wp-block-faq-section__question-text\">What are the basic rules of the Hebe Partner Program?<\/span>\n                  <button class=\"wp-block-faq-section__copy-link\" data-copy-link=\"zasady-programu-jakie-sa-podstawowe-zasady-programu-hebe-partner\" aria-label=\"Copy the link to this question\">\n                    <div class=\"wp-block-faq-section__copy-link-wrapper\">\n                      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                        <path d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"><\/path>\n                        <path d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"><\/path>\n                      <\/svg>\n                    <\/div>\n                  <\/button>\n                  <button class=\"wp-block-faq-section__toggle\" data-faq-toggle aria-label=\"Expand answer\">\n                    <span class=\"wp-block-faq-section__toggle-icon\"><\/span>\n                  <\/button>\n                <\/div>\n                <div class=\"wp-block-faq-section__answer\" data-faq-content>\n                  <div class=\"wp-block-faq-section__answer-content\">\n                    <p data-start=\"98\" data-end=\"238\">Hebe Partner is a program for Merchants offering<strong> Beauty, health or lifestyle products<\/strong>. As part of the program:<\/p>\n<ul data-start=\"240\" data-end=\"519\">\n<li data-start=\"240\" data-end=\"333\">\n<p data-start=\"242\" data-end=\"333\">Seller <strong data-start=\"253\" data-end=\"278\">manages its offerings<\/strong> and is responsible for <strong data-start=\"297\" data-end=\"330\">order processing and shipping<\/strong>.<\/p>\n<\/li>\n<li data-start=\"334\" data-end=\"519\">\n<p data-start=\"336\" data-end=\"519\">Hebe provides <strong data-start=\"352\" data-end=\"379\">selling space<\/strong>, helping to reach <strong data-start=\"399\" data-end=\"428\">a wide range of customers<\/strong> looking for products in the health and beauty category and provides <strong data-start=\"493\" data-end=\"516\">technical support<\/strong>.<\/p>\n<\/li>\n<\/ul>\n\n                  <\/div>\n                <\/div>\n              <\/div>\n                          <div class=\"wp-block-faq-section__item\" data-faq-item id=\"zasady-programu-jakie-warunki-musze-spelnic-aby-zostac-partnerem-hebe\" data-search-content=\"jakie warunki musz\u0119 spe\u0142ni\u0107, aby zosta\u0107 partnerem hebe? aby zosta\u0107 partnerem hebe, musisz spe\u0142nia\u0107 nast\u0119puj\u0105ce warunki:oferowa\u0107 produkty z kategorii zdrowie i\/lub uroda.by\u0107 podatnikiem vat.przej\u015b\u0107 pozytywn\u0105 weryfikacj\u0119 przez zesp\u00f3\u0142 hebe partner oraz operatora p\u0142atno\u015bci.posiada\u0107 konto bankowe znajduj\u0105ce si\u0119 na bia\u0142ej li\u015bcie.zapewnia\u0107 dostaw\u0119 kurierem oraz do paczkomat\u00f3w inpost.\">\n                <div class=\"wp-block-faq-section__question\" data-faq-trigger>\n                  <span class=\"wp-block-faq-section__question-text\">What conditions do I need to meet to become a Hebe Partner?<\/span>\n                  <button class=\"wp-block-faq-section__copy-link\" data-copy-link=\"zasady-programu-jakie-warunki-musze-spelnic-aby-zostac-partnerem-hebe\" aria-label=\"Copy the link to this question\">\n                    <div class=\"wp-block-faq-section__copy-link-wrapper\">\n                      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                        <path d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"><\/path>\n                        <path d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"><\/path>\n                      <\/svg>\n                    <\/div>\n                  <\/button>\n                  <button class=\"wp-block-faq-section__toggle\" data-faq-toggle aria-label=\"Expand answer\">\n                    <span class=\"wp-block-faq-section__toggle-icon\"><\/span>\n                  <\/button>\n                <\/div>\n                <div class=\"wp-block-faq-section__answer\" data-faq-content>\n                  <div class=\"wp-block-faq-section__answer-content\">\n                    <p>To become <strong>Partner Hebe<\/strong>, you must meet the following conditions:<\/p>\n<ul>\n<li>Offer products from <strong>Health and\/or beauty categories.<\/strong><\/li>\n<li>Be <strong>VAT payer<\/strong>.<\/li>\n<li>Go to <strong>successful verification<\/strong> By the Hebe Partner team and the payment operator.<\/li>\n<li>Have <strong>A whitelisted bank account.<\/strong><\/li>\n<li>Provide <strong>Delivery by courier and InPost parcel machines.<\/strong><\/li>\n<\/ul>\n\n                  <\/div>\n                <\/div>\n              <\/div>\n                          <div class=\"wp-block-faq-section__item\" data-faq-item id=\"zasady-programu-jakie-oplaty-ponosze-jako-sprzedwca-w-programie-hebe-partner\" data-search-content=\"jakie op\u0142aty ponosz\u0119 jako sprzedwca w programie hebe partner? do\u0142\u0105czaj\u0105c do programu hebe partner nie ponosisz \u017cadnych op\u0142at wst\u0119pnych, abonamentowych ani za samo wystawienie produkt\u00f3w. program dzia\u0142a w oparciu o system prowizyjny.\">\n                <div class=\"wp-block-faq-section__question\" data-faq-trigger>\n                  <span class=\"wp-block-faq-section__question-text\">What fees do I pay as a Seller in the Hebe Partner Program?<\/span>\n                  <button class=\"wp-block-faq-section__copy-link\" data-copy-link=\"zasady-programu-jakie-oplaty-ponosze-jako-sprzedwca-w-programie-hebe-partner\" aria-label=\"Copy the link to this question\">\n                    <div class=\"wp-block-faq-section__copy-link-wrapper\">\n                      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                        <path d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"><\/path>\n                        <path d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"><\/path>\n                      <\/svg>\n                    <\/div>\n                  <\/button>\n                  <button class=\"wp-block-faq-section__toggle\" data-faq-toggle aria-label=\"Expand answer\">\n                    <span class=\"wp-block-faq-section__toggle-icon\"><\/span>\n                  <\/button>\n                <\/div>\n                <div class=\"wp-block-faq-section__answer\" data-faq-content>\n                  <div class=\"wp-block-faq-section__answer-content\">\n                    <p data-start=\"88\" data-end=\"271\">By joining the Hebe Partner Program, you do not incur <strong data-start=\"141\" data-end=\"218\">No upfront fees, subscription fees, or fees for just displaying products.<\/strong> The program works on the basis of <strong data-start=\"247\" data-end=\"268\">commission-based system<\/strong>.<\/p>\n\n                  <\/div>\n                <\/div>\n              <\/div>\n                      <\/div>\n                  <div class=\"wp-block-faq-section__section-content\" id=\"section-139-block_cc2010eb5624c8b71ebfc9e280842b31\">\n            <div class=\"wp-block-faq-section__section-header\" data-section-header>\n                              <img decoding=\"async\" src=\"https:\/\/hebepartnerprogram.hebe.pl\/app\/uploads\/2025\/04\/Setting-1.png\" alt=\"TECHNICAL TOPICS\" width=\"51\" height=\"50\" class=\"wp-block-faq-section__section-icon\" title=\"\">\n                            <h2 class=\"wp-block-faq-section__section-title\">TECHNICAL TOPICS<\/h2>\n            <\/div>\n            \n                          <div class=\"wp-block-faq-section__item\" data-faq-item id=\"tematy-techniczne-jak-wyglada-proces-onboardingu\" data-search-content=\"jak wygl\u0105da proces onboardingu? proces onboardingu w programie hebe partner koncentruje si\u0119 na zapewnieniu sprzedawcom p\u0142ynnego i efektywnego rozpocz\u0119cia sprzeda\u017cy na platformie. hebe oferuje kompleksowe wsparcie, obejmuj\u0105ce pomoc w rejestracji, konfiguracji konta oraz integracji z systemami sprzeda\u017cowymi.proces onboardingu obejmuje nast\u0119puj\u0105ce etapy:akceptacja warunk\u00f3w umowy wraz z regulaminem &amp;#8211; pierwszym krokiem jest zawarcie umowy. umow\u0119 g\u0142\u00f3wn\u0105 i powierzenia podpisujesz w dw\u00f3ch egzemplarzach. po z\u0142o\u017ceniu wszystkich podpis\u00f3w jeden egzemplarz ode\u015blemy na tw\u00f3j adres.przej\u015bcie procedury aml.nadanie dost\u0119p\u00f3w do platformy hebe i integracja system\u00f3w.dodanie produkt\u00f3w &amp;#8211; uzupe\u0142niasz pliku produktowy na podstawie kt\u00f3rego zesp\u00f3\u0142 hebe tworzy karty produkt\u00f3w w systemie.wystawienie ofert i rozpocz\u0119cie sprzeda\u017cy &amp;#8211; po aktywacji produkt\u00f3w przez zesp\u00f3\u0142 hebe mo\u017cesz zacz\u0105\u0107 wystawia\u0107 oferty.\">\n                <div class=\"wp-block-faq-section__question\" data-faq-trigger>\n                  <span class=\"wp-block-faq-section__question-text\">What does the onboarding process look like?<\/span>\n                  <button class=\"wp-block-faq-section__copy-link\" data-copy-link=\"tematy-techniczne-jak-wyglada-proces-onboardingu\" aria-label=\"Copy the link to this question\">\n                    <div class=\"wp-block-faq-section__copy-link-wrapper\">\n                      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                        <path d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"><\/path>\n                        <path d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"><\/path>\n                      <\/svg>\n                    <\/div>\n                  <\/button>\n                  <button class=\"wp-block-faq-section__toggle\" data-faq-toggle aria-label=\"Expand answer\">\n                    <span class=\"wp-block-faq-section__toggle-icon\"><\/span>\n                  <\/button>\n                <\/div>\n                <div class=\"wp-block-faq-section__answer\" data-faq-content>\n                  <div class=\"wp-block-faq-section__answer-content\">\n                    <p>The onboarding process in the Hebe Partner Program focuses on ensuring that sellers can start selling on the platform smoothly and efficiently. Hebe offers comprehensive support, including assistance with registration, account setup and integration with sales systems.<br \/>\n<strong>The onboarding process includes the following stages:<\/strong><\/p>\n<ul>\n<li>Accept the terms of the contract with the regulations - the first step is to conclude the contract. You sign the master and entrustment agreement in two copies. Once all the signatures have been made, one copy will be sent to your address.<\/li>\n<li>Passing the AML procedure.<\/li>\n<li>Granting access to the Hebe platform and integrating systems.<\/li>\n<li>Adding products - you complete the product file based on which the Hebe team creates product cards in the system.<\/li>\n<li>Put up offers and start selling - once the Hebe team has activated the products, you can start putting up offers.<\/li>\n<\/ul>\n\n                  <\/div>\n                <\/div>\n              <\/div>\n                          <div class=\"wp-block-faq-section__item\" data-faq-item id=\"tematy-techniczne-jakie-metody-integracji-oferuje-hebe\" data-search-content=\"jakie metody integracji oferuj\u0119 hebe? hebe umo\u017cliwia integracj\u0119 z platform\u0105 base, apilo\u00a0lub poprzez api. partnerzy, kt\u00f3rzy nie korzystaj\u0105 z integracji, mog\u0105 zarz\u0105dza\u0107 sprzeda\u017c\u0105 bezpo\u015brednio na platformie hebe. szczeg\u00f3\u0142y dotycz\u0105ce integracji omawiane s\u0105 podczas onboardingu.\">\n                <div class=\"wp-block-faq-section__question\" data-faq-trigger>\n                  <span class=\"wp-block-faq-section__question-text\">What integration methods does Hebe offer?<\/span>\n                  <button class=\"wp-block-faq-section__copy-link\" data-copy-link=\"tematy-techniczne-jakie-metody-integracji-oferuje-hebe\" aria-label=\"Copy the link to this question\">\n                    <div class=\"wp-block-faq-section__copy-link-wrapper\">\n                      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                        <path d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"><\/path>\n                        <path d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"><\/path>\n                      <\/svg>\n                    <\/div>\n                  <\/button>\n                  <button class=\"wp-block-faq-section__toggle\" data-faq-toggle aria-label=\"Expand answer\">\n                    <span class=\"wp-block-faq-section__toggle-icon\"><\/span>\n                  <\/button>\n                <\/div>\n                <div class=\"wp-block-faq-section__answer\" data-faq-content>\n                  <div class=\"wp-block-faq-section__answer-content\">\n                    <p>Hebe enables integration with the platform <strong>Base, Apilo<\/strong>\u00a0or by <strong>API<\/strong>. Partners who do not use the integration can manage sales directly on the Hebe platform. Integration details are discussed during onboarding.<\/p>\n\n                  <\/div>\n                <\/div>\n              <\/div>\n                          <div class=\"wp-block-faq-section__item\" data-faq-item id=\"tematy-techniczne-jaka-jest-roznica-miedzy-produktem-a-oferta\" data-search-content=\"jaka jest r\u00f3\u017anica mi\u0119dzy produktem a ofert\u0105? hebe opiera si\u0119 na katalogu produkt\u00f3w, w kt\u00f3rym ka\u017cdy produkt ma unikalny kod ean. nie mo\u017cna utworzy\u0107 dw\u00f3ch oddzielnych kart produktu z tym samym kodem.parametry dla produktu:ean &amp;#8211; jest to unikalny numer produktu stosowany na ca\u0142ym \u015bwiecie, kt\u00f3ry umo\u017cliwia jego identyfikacj\u0119marka produktulinia produktunazwa produktu &amp;#8211; kr\u00f3tki opis produktu posiadaj\u0105cy kluczowe frazyopis produktu &amp;#8211; powinien zawiera\u0107 jak najwi\u0119cej informacji o produkciesk\u0142adniki produktuspos\u00f3b u\u017cycia produktu &amp;#8211; informacj\u0119 o tym jak konsument ma stosowa\u0107 produktwaga produktu i jednostkadane producenta lub podmiotu odpowiedzialnegozdj\u0119cie g\u0142\u00f3wne &amp;#8211; przedstawiaj\u0105ce produkt na bia\u0142ym tle, bez logotyp\u00f3w i zb\u0119dnych znak\u00f3w wodnychdodatkowe zdj\u0119cia produktu typu lifestyleparametry dla oferty:cena &amp;#8211; indywidualna dla ka\u017cdego produktu, cena nettostany magazynowe &amp;#8211; okre\u015blenie maksymalnej oferowanej ilo\u015bci produkt\u00f3w dost\u0119pnych na hebesku oferty- indywidualny i unikatowy kod dla ka\u017cdej ofertystawka vat\">\n                <div class=\"wp-block-faq-section__question\" data-faq-trigger>\n                  <span class=\"wp-block-faq-section__question-text\">What is the difference between a product and an offer?<\/span>\n                  <button class=\"wp-block-faq-section__copy-link\" data-copy-link=\"tematy-techniczne-jaka-jest-roznica-miedzy-produktem-a-oferta\" aria-label=\"Copy the link to this question\">\n                    <div class=\"wp-block-faq-section__copy-link-wrapper\">\n                      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                        <path d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"><\/path>\n                        <path d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"><\/path>\n                      <\/svg>\n                    <\/div>\n                  <\/button>\n                  <button class=\"wp-block-faq-section__toggle\" data-faq-toggle aria-label=\"Expand answer\">\n                    <span class=\"wp-block-faq-section__toggle-icon\"><\/span>\n                  <\/button>\n                <\/div>\n                <div class=\"wp-block-faq-section__answer\" data-faq-content>\n                  <div class=\"wp-block-faq-section__answer-content\">\n                    <p>Hebe is based on a product catalog in which each product has a unique EAN code. It is not possible to create two separate product cards with the same code.<br \/>\n<strong>Parameters for the product:<\/strong><\/p>\n<ul>\n<li>EAN - this is a unique product number used worldwide to identify the product<\/li>\n<li>Product brand<\/li>\n<li>Product line<\/li>\n<li>Product name - a short description of the product having key phrases<\/li>\n<li>Product description - should include as much information about the product as possible<\/li>\n<li>Product ingredients<\/li>\n<li>How to use the product - information on how the consumer is to use the product<\/li>\n<li>Product weight and unit<\/li>\n<li>Details of the manufacturer or responsible party<\/li>\n<li>Main photo - showing the product on a white background, without logos and unnecessary watermarks<\/li>\n<li>Additional lifestyle product photos<\/li>\n<\/ul>\n<p><strong>Parameters for the offer:<\/strong><\/p>\n<ul>\n<li>Price - individual for each product, net price<\/li>\n<li>Stock levels - determination of the maximum offered quantity of products available at Hebe<\/li>\n<li>SKU of the offer- individual and unique code for each offer<\/li>\n<li>VAT rate<\/li>\n<\/ul>\n\n                  <\/div>\n                <\/div>\n              <\/div>\n                          <div class=\"wp-block-faq-section__item\" data-faq-item id=\"tematy-techniczne-jak-dodac-produkty-na-platforme-hebe\" data-search-content=\"jak doda\u0107 produkty na platform\u0119 hebe? nowe produkty dodajesz samodzielnie w module katalogowym mirakl, importuj\u0105c plik excel. sprawd\u017a najpierw, czy produktu nie ma ju\u017c w katalogu hebe. je\u015bli jest, wystarczy, \u017ce dodasz do niego swoj\u0105 ofert\u0119.jak doda\u0107 nowy produkt:pobierz szablon w\u0142a\u015bciwy dla kategorii produktu (szablon 1, 2 lub 3).uzupe\u0142nij dane produkt\u00f3w w pliku.zaimportuj plik w panelu mirakl.sprawd\u017a wynik importu. je\u015bli pojawi\u0105 si\u0119 b\u0142\u0119dy, popraw je w pliku i zaimportuj go ponownie.najwa\u017cniejsze dane produktu:productsku \u2013 identyfikator produktu w twoim systemieean \u2013 13-cyfrowy kod produktumarka \u2013 wybierasz j\u0105 z listy. je\u015bli nie ma na niej twojej marki, napisz do nas na adres operatorhebepartner@hebe.pl.nazwa, opis, sk\u0142ad i spos\u00f3b u\u017cycia produktuzdj\u0119cia \u2013 podane jako publiczny link url, plik do 15 mb, format 1:1, produkt na bia\u0142ym tleofert\u0119 mo\u017cesz doda\u0107 od razu, importuj\u0105c produkt i ofert\u0119 razem w jednym szablonie typu \u201eprodukty i oferty\u201d.po imporcie produkt przechodzi weryfikacj\u0119 i synchronizacj\u0119. gdy otrzyma status \u201eopublikowany\u201d, pojawi si\u0119 na hebe.pl, o ile ma przypisan\u0105 ofert\u0119.je\u015bli produkt zostanie odrzucony, pow\u00f3d znajdziesz na karcie produktu.szczeg\u00f3\u0142y znajdziesz w instrukcji onboarding_produkt\u00f3w_hebe_partner-mirakl.\">\n                <div class=\"wp-block-faq-section__question\" data-faq-trigger>\n                  <span class=\"wp-block-faq-section__question-text\">How do I add products to the Hebe platform?<\/span>\n                  <button class=\"wp-block-faq-section__copy-link\" data-copy-link=\"tematy-techniczne-jak-dodac-produkty-na-platforme-hebe\" aria-label=\"Copy the link to this question\">\n                    <div class=\"wp-block-faq-section__copy-link-wrapper\">\n                      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                        <path d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"><\/path>\n                        <path d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"><\/path>\n                      <\/svg>\n                    <\/div>\n                  <\/button>\n                  <button class=\"wp-block-faq-section__toggle\" data-faq-toggle aria-label=\"Expand answer\">\n                    <span class=\"wp-block-faq-section__toggle-icon\"><\/span>\n                  <\/button>\n                <\/div>\n                <div class=\"wp-block-faq-section__answer\" data-faq-content>\n                  <div class=\"wp-block-faq-section__answer-content\">\n                    <p dir=\"ltr\">You can add new products yourself in the Mirakl catalog module by importing an Excel file. First, check to see if the product is already in the Hebe catalog. If it is, simply add your offer to it.<\/p>\n<p dir=\"ltr\"><strong>How to add a new product:<\/strong><\/p>\n<ol dir=\"ltr\">\n<li>Download the template that corresponds to your product category (Template 1, 2, or 3).<\/li>\n<li>Please fill in the product information in the file.<\/li>\n<li>Import the file in the Mirakl dashboard.<\/li>\n<li>Check the import results. If there are any errors, correct them in the file and import it again.<\/li>\n<\/ol>\n<p dir=\"ltr\"><strong>Key Product Information:<\/strong><\/p>\n<ul dir=\"ltr\">\n<li>ProductSKU \u2013 the product identifier in your system<\/li>\n<li>EAN \u2013 a 13-digit product code<\/li>\n<li>Brand \u2013 select it from the list. If your brand isn't on the list, please email us at <a href=\"mailto:OperatorHebePartner@hebe.pl\">OperatorHebePartner@hebe.pl<\/a>.<\/li>\n<li>Product name, description, ingredients, and instructions for use<\/li>\n<li>Photos \u2013 provided as a public URL link, file size up to 15 MB, 1:1 aspect ratio, product on a white background<\/li>\n<\/ul>\n<p dir=\"ltr\">You can add an offer right away by importing the product and the offer together in a single \u201eProducts and Offers\u201d template.<\/p>\n<p dir=\"ltr\">After being imported, the product undergoes verification and synchronization. Once it receives the \u201ePublished\u201d status, it will appear on Hebe.pl, provided it has an associated offer.<\/p>\n<p dir=\"ltr\">If a product is rejected, you'll find the reason on the product page.<\/p>\n<p dir=\"ltr\">You'll find the details in the manual <a href=\"https:\/\/hebepartnerprogram.hebe.pl\/app\/uploads\/2026\/08\/Onboarding_produktow_Hebe_Partner-Mirakl.pdf\">Hebe Partner-Mirakl Product Onboarding<\/a>.<\/p>\n\n                  <\/div>\n                <\/div>\n              <\/div>\n                          <div class=\"wp-block-faq-section__item\" data-faq-item id=\"tematy-techniczne-jak-dodac-oferty-na-platforme-hebe\" data-search-content=\"jak doda\u0107 oferty na platform\u0119 hebe? ofert\u0119 mo\u017cesz doda\u0107 do produktu, kt\u00f3ry jest ju\u017c w katalogu hebe, albo do nowego produktu po jego akceptacji przez zesp\u00f3\u0142 hebe. mo\u017cesz te\u017c doda\u0107 produkt i ofert\u0119 jednocze\u015bnie, w jednym imporcie pliku.ofert\u0119 mo\u017cesz wystawi\u0107:bezpo\u015brednio w platformie mirakl, r\u0119cznie lub przez import pliku,poprzez integracj\u0119 z wybranym integratorem,poprzez w\u0142asn\u0105 integracj\u0119 api.podczas dodawania oferty podajesz najwa\u017cniejsze informacje:ean \u2013 kod produktu, do kt\u00f3rego dodajesz ofert\u0119sku oferty \u2013 tw\u00f3j indywidualny kod ofertycenastan magazynowystawka vatdane producenta lub podmiotu odpowiedzialnego na terenie uegdy produkt otrzyma status \u201eopublikowany\u201d, a oferta jest aktywna w systemie, pojawi si\u0119 ona na hebe.pl.\">\n                <div class=\"wp-block-faq-section__question\" data-faq-trigger>\n                  <span class=\"wp-block-faq-section__question-text\">How do I add offers to the Hebe platform?<\/span>\n                  <button class=\"wp-block-faq-section__copy-link\" data-copy-link=\"tematy-techniczne-jak-dodac-oferty-na-platforme-hebe\" aria-label=\"Copy the link to this question\">\n                    <div class=\"wp-block-faq-section__copy-link-wrapper\">\n                      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                        <path d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"><\/path>\n                        <path d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"><\/path>\n                      <\/svg>\n                    <\/div>\n                  <\/button>\n                  <button class=\"wp-block-faq-section__toggle\" data-faq-toggle aria-label=\"Expand answer\">\n                    <span class=\"wp-block-faq-section__toggle-icon\"><\/span>\n                  <\/button>\n                <\/div>\n                <div class=\"wp-block-faq-section__answer\" data-faq-content>\n                  <div class=\"wp-block-faq-section__answer-content\">\n                    <p dir=\"ltr\">You can add an offer to a product that is already in the Hebe catalog, or to a new product after it has been approved by the Hebe team. You can also add a product and an offer at the same time, in a single file import.<\/p>\n<p dir=\"ltr\"><strong>You can post an offer<\/strong>:<\/p>\n<ul dir=\"ltr\">\n<li>directly in the Mirakl platform, either manually or by importing a file,<\/li>\n<li>through integration with a selected integrator,<\/li>\n<li>through your own API integration.<\/li>\n<\/ul>\n<p dir=\"ltr\"><strong>When you add a listing, you provide the most important information:<\/strong><\/p>\n<ul dir=\"ltr\">\n<li>EAN \u2013 the product code for which you are adding an offer<\/li>\n<li>Offer SKU \u2013 Your unique offer code<\/li>\n<li>Price<\/li>\n<li>Inventory<\/li>\n<li>VAT rate<\/li>\n<li>Information about the manufacturer or the responsible entity within the EU<\/li>\n<\/ul>\n<p dir=\"ltr\">Once a product is marked as \u201ePublished\u201d and the listing is active in the system, it will appear on Hebe.pl.<\/p>\n\n                  <\/div>\n                <\/div>\n              <\/div>\n                          <div class=\"wp-block-faq-section__item\" data-faq-item id=\"tematy-techniczne-jak-procesowac-zamowienia-w-programie-hebe-partner\" data-search-content=\"jak procesowa\u0107 zam\u00f3wienia w programie hebe partner? o ka\u017cdym nowym zam\u00f3wieniu poinformujemy ci\u0119 e-mailem.zam\u00f3wienia mo\u017cesz obs\u0142ugiwa\u0107:bezpo\u015brednio w platformie mirakl,poprzez integracj\u0119 z wybranym integratorem,poprzez w\u0142asn\u0105 integracj\u0119 api.jak wygl\u0105da obs\u0142uga zam\u00f3wienia:akceptacja \u2013 sprawdzasz zam\u00f3wienie i akceptujesz je lub odrzucasz.wysy\u0142ka \u2013 nadajesz paczk\u0119 i dodajesz numer przesy\u0142ki.dor\u0119czenie \u2013 gdy kurier potwierdzi dor\u0119czenie, zam\u00f3wienie automatycznie otrzyma status \u201eotrzymano\u201d.pami\u0119taj o prawid\u0142owym numerze przesy\u0142ki, bo od statusu przesy\u0142ki zale\u017cy termin twojej wyp\u0142aty.wybierz spos\u00f3b obs\u0142ugi, kt\u00f3ry najlepiej pasuje do twojego sklepu.\">\n                <div class=\"wp-block-faq-section__question\" data-faq-trigger>\n                  <span class=\"wp-block-faq-section__question-text\">How to process orders in the Hebe Partner Program?<\/span>\n                  <button class=\"wp-block-faq-section__copy-link\" data-copy-link=\"tematy-techniczne-jak-procesowac-zamowienia-w-programie-hebe-partner\" aria-label=\"Copy the link to this question\">\n                    <div class=\"wp-block-faq-section__copy-link-wrapper\">\n                      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                        <path d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"><\/path>\n                        <path d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"><\/path>\n                      <\/svg>\n                    <\/div>\n                  <\/button>\n                  <button class=\"wp-block-faq-section__toggle\" data-faq-toggle aria-label=\"Expand answer\">\n                    <span class=\"wp-block-faq-section__toggle-icon\"><\/span>\n                  <\/button>\n                <\/div>\n                <div class=\"wp-block-faq-section__answer\" data-faq-content>\n                  <div class=\"wp-block-faq-section__answer-content\">\n                    <p dir=\"ltr\">We'll notify you by email about every new order.<\/p>\n<p dir=\"ltr\"><strong>You can process orders:<\/strong><\/p>\n<ul dir=\"ltr\">\n<li>directly on the Mirakl platform,<\/li>\n<li>through integration with a selected integrator,<\/li>\n<li>through your own API integration.<\/li>\n<\/ul>\n<p dir=\"ltr\"><strong>How does the order processing work?:<\/strong><\/p>\n<ul dir=\"ltr\">\n<li><strong>Acceptance<\/strong> \u2013 You review the order and either accept or reject it.<\/li>\n<li><strong>Shipping<\/strong> \u2013 You ship the package and enter the tracking number.<\/li>\n<li><strong>Delivery<\/strong> \u2013 Once the courier confirms delivery, the order will automatically be marked as \u201eReceived.\u201d.<\/li>\n<\/ul>\n<p dir=\"ltr\">Remember to do it correctly <strong>shipment number,<\/strong> because the delivery status determines when you'll receive your payment.<\/p>\n<p dir=\"ltr\">Choose the service option that best suits your store.<\/p>\n\n                  <\/div>\n                <\/div>\n              <\/div>\n                      <\/div>\n                  <div class=\"wp-block-faq-section__section-content\" id=\"section-99-block_cc2010eb5624c8b71ebfc9e280842b31\">\n            <div class=\"wp-block-faq-section__section-header\" data-section-header>\n                              <img decoding=\"async\" src=\"https:\/\/hebepartnerprogram.hebe.pl\/app\/uploads\/2025\/04\/Group-787.png\" alt=\"SHIPPING AND DELIVERY\" width=\"55\" height=\"41\" class=\"wp-block-faq-section__section-icon\" title=\"\">\n                            <h2 class=\"wp-block-faq-section__section-title\">SHIPPING AND DELIVERY<\/h2>\n            <\/div>\n            \n                          <div class=\"wp-block-faq-section__item\" data-faq-item id=\"wysylka-i-dostawa-kto-odpowiada-za-wysylke-zamowienia-w-programie-hebe-partner\" data-search-content=\"kto odpowiada za wysy\u0142k\u0119 zam\u00f3wienia w programie hebe partner? za wysy\u0142k\u0119 zam\u00f3wie\u0144 w standardowym modelu odpowiada sprzedawca. to ty realizujesz dostaw\u0119 zgodnie z wybran\u0105 przez klienta metod\u0105 wysy\u0142ki oraz terminem okre\u015blonym w ofercie (do 3 dni roboczych).jednocze\u015bnie mo\u017cesz zdecydowa\u0107 si\u0119 na skorzystanie z programu fulfillment by hebe, w ramach kt\u00f3rego proces logistyczny \u2014 od magazynowania, przez kompletacj\u0119 i pakowanie, a\u017c po wysy\u0142k\u0119 zam\u00f3wienia \u2014 realizowany jest przez hebe. dzi\u0119ki temu zyskujesz wygod\u0119, oszcz\u0119dno\u015b\u0107 czasu oraz dost\u0119p do preferencyjnych stawek wysy\u0142kowych. w tym modelu, po twojej stronie pozostaje fiskalizacja zam\u00f3wie\u0144.\">\n                <div class=\"wp-block-faq-section__question\" data-faq-trigger>\n                  <span class=\"wp-block-faq-section__question-text\">Who is responsible for shipping the order in the Hebe Partner Program?<\/span>\n                  <button class=\"wp-block-faq-section__copy-link\" data-copy-link=\"wysylka-i-dostawa-kto-odpowiada-za-wysylke-zamowienia-w-programie-hebe-partner\" aria-label=\"Copy the link to this question\">\n                    <div class=\"wp-block-faq-section__copy-link-wrapper\">\n                      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                        <path d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"><\/path>\n                        <path d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"><\/path>\n                      <\/svg>\n                    <\/div>\n                  <\/button>\n                  <button class=\"wp-block-faq-section__toggle\" data-faq-toggle aria-label=\"Expand answer\">\n                    <span class=\"wp-block-faq-section__toggle-icon\"><\/span>\n                  <\/button>\n                <\/div>\n                <div class=\"wp-block-faq-section__answer\" data-faq-content>\n                  <div class=\"wp-block-faq-section__answer-content\">\n                    <p data-start=\"133\" data-end=\"317\">For shipping orders <strong data-start=\"153\" data-end=\"184\">in the standard model is the responsibility of the Seller<\/strong>. You are the one who carries out the delivery according to the shipping method chosen by the customer and the deadline specified in the offer (up to 3 working days).<\/p>\n<p data-start=\"319\" data-end=\"689\">At the same time, you can choose to take advantage of the program <strong data-start=\"381\" data-end=\"404\">Fulfillment by Hebe<\/strong>, under which the logistics process - from warehousing to picking and packing to shipping your order - is handled by Hebe. This gives you convenience, time savings and access to preferential shipping rates. In this model, order fiscalization remains on your side.<\/p>\n\n                  <\/div>\n                <\/div>\n              <\/div>\n                          <div class=\"wp-block-faq-section__item\" data-faq-item id=\"wysylka-i-dostawa-jakie-metody-dostawy-musze-oferowac-w-programie-hebe-partner\" data-search-content=\"jakie metody dostawy musz\u0119 oferowa\u0107 w programie hebe partner? aby do\u0142\u0105czy\u0107 do programu hebe partner, musisz zapewni\u0107 dostaw\u0119 kurierem oraz do paczkomat\u00f3w inpost \u2013 s\u0105 to podstawowe opcje dost\u0119pne dla klient\u00f3w na hebe.pl.\">\n                <div class=\"wp-block-faq-section__question\" data-faq-trigger>\n                  <span class=\"wp-block-faq-section__question-text\">What delivery methods must I offer in the Hebe Partner Program?<\/span>\n                  <button class=\"wp-block-faq-section__copy-link\" data-copy-link=\"wysylka-i-dostawa-jakie-metody-dostawy-musze-oferowac-w-programie-hebe-partner\" aria-label=\"Copy the link to this question\">\n                    <div class=\"wp-block-faq-section__copy-link-wrapper\">\n                      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                        <path d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"><\/path>\n                        <path d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"><\/path>\n                      <\/svg>\n                    <\/div>\n                  <\/button>\n                  <button class=\"wp-block-faq-section__toggle\" data-faq-toggle aria-label=\"Expand answer\">\n                    <span class=\"wp-block-faq-section__toggle-icon\"><\/span>\n                  <\/button>\n                <\/div>\n                <div class=\"wp-block-faq-section__answer\" data-faq-content>\n                  <div class=\"wp-block-faq-section__answer-content\">\n                    <p>To join the Hebe Partner Program, you must provide <strong>delivery by courier and to InPost parcel machines<\/strong> - These are the basic options available to customers on hebe.co.uk.<\/p>\n\n                  <\/div>\n                <\/div>\n              <\/div>\n                          <div class=\"wp-block-faq-section__item\" data-faq-item id=\"wysylka-i-dostawa-jakie-wsparcie-logistyczne-oferuje-hebe\" data-search-content=\"jakie wsparcie logistyczne oferuje hebe?  hebe oferuje wsparcie w procesie logistycznym, umo\u017cliwiaj\u0105c sprzedawcom sprawn\u0105 i efektywn\u0105 realizacj\u0119 zam\u00f3wie\u0144 klient\u00f3w. platforma zapewnia kompleksowe wsparcie logistyczne w ramach modelu fulfillment, obejmuj\u0105ce magazynowanie, kompletacj\u0119, pakowanie oraz wysy\u0142k\u0119 produkt\u00f3w do kupuj\u0105cych. dzi\u0119ki temu mo\u017cesz skoncentrowa\u0107 si\u0119 na sprzeda\u017cy i rozwijaniu oferty, pozostawiaj\u0105c obs\u0142ug\u0119 logistyczn\u0105 po stronie hebe.dodatkowo, hebe umo\u017cliwia sprzedawcom skorzystanie z umowy logistycznej z preferencyjnymi stawkami na wysy\u0142k\u0119 zam\u00f3wie\u0144.\">\n                <div class=\"wp-block-faq-section__question\" data-faq-trigger>\n                  <span class=\"wp-block-faq-section__question-text\">What logistical support does Hebe offer? <\/span>\n                  <button class=\"wp-block-faq-section__copy-link\" data-copy-link=\"wysylka-i-dostawa-jakie-wsparcie-logistyczne-oferuje-hebe\" aria-label=\"Copy the link to this question\">\n                    <div class=\"wp-block-faq-section__copy-link-wrapper\">\n                      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                        <path d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"><\/path>\n                        <path d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"><\/path>\n                      <\/svg>\n                    <\/div>\n                  <\/button>\n                  <button class=\"wp-block-faq-section__toggle\" data-faq-toggle aria-label=\"Expand answer\">\n                    <span class=\"wp-block-faq-section__toggle-icon\"><\/span>\n                  <\/button>\n                <\/div>\n                <div class=\"wp-block-faq-section__answer\" data-faq-content>\n                  <div class=\"wp-block-faq-section__answer-content\">\n                    <p data-start=\"64\" data-end=\"512\">Hebe offers support in the logistics process, enabling Vendors to process customer orders efficiently and effectively. The platform provides <strong>Comprehensive logistical support under the Fulfillment model<\/strong>, including warehousing, picking, packing and shipping products to buyers. This allows you to focus on sales and developing your offerings, leaving the logistics handling to Hebe.<\/p>\n<p data-start=\"514\" data-end=\"807\">In addition, Hebe allows sellers to take advantage of the <strong>A logistics agreement with preferential rates for shipping orders.<\/strong><\/p>\n\n                  <\/div>\n                <\/div>\n              <\/div>\n                      <\/div>\n                  <div class=\"wp-block-faq-section__section-content\" id=\"section-222-block_cc2010eb5624c8b71ebfc9e280842b31\">\n            <div class=\"wp-block-faq-section__section-header\" data-section-header>\n                              <img decoding=\"async\" src=\"https:\/\/hebepartnerprogram.hebe.pl\/app\/uploads\/2025\/04\/Group-787.png\" alt=\"FULLFILLMENT BY HEBE\" width=\"55\" height=\"41\" class=\"wp-block-faq-section__section-icon\" title=\"\">\n                            <h2 class=\"wp-block-faq-section__section-title\">FULLFILLMENT BY HEBE<\/h2>\n            <\/div>\n            \n                          <div class=\"wp-block-faq-section__item\" data-faq-item id=\"fullfillment-by-hebe-na-czym-polega-program-fulfillment-by-hebe\" data-search-content=\"na czym polega program fulfillment by hebe? fulfillment by hebe (fbh)\u00a0to kompleksowy program logistyczny, kt\u00f3ry umo\u017cliwia sprzedawcom przekazanie obs\u0142ugi zam\u00f3wie\u0144 w r\u0119ce hebe. dzi\u0119ki temu sprzedawcy nie musz\u0105 zajmowa\u0107 si\u0119 magazynowaniem, pakowaniem ani wysy\u0142k\u0105 produkt\u00f3w \u2014 ca\u0142o\u015b\u0107 procesu logistycznego jest realizowana przez hebe w spos\u00f3b szybki, profesjonalny i zgodny ze standardami marki.program obejmuje pe\u0142en zakres us\u0142ug logistycznych, w tym:magazynowanie towar\u00f3w w nowoczesnym centrum logistycznym,kompletacj\u0119 i pakowanie zam\u00f3wie\u0144\u00a0zgodnie z wymogami jako\u015bciowymi hebe,wysy\u0142k\u0119 produkt\u00f3w do klient\u00f3w\u00a0z wykorzystaniem sprawdzonych firm kurierskich,obs\u0142ug\u0119 zwrot\u00f3w i reklamacji logistycznych.jednocze\u015bnie,\u00a0po stronie sprzedawcy pozostaje fiskalizacja zam\u00f3wienia, czyli wystawienie i przekazanie klientowi dowodu zakupu (np. paragonu lub faktury) oraz rozpatrzenie reklamacji jako\u015bciowej.\">\n                <div class=\"wp-block-faq-section__question\" data-faq-trigger>\n                  <span class=\"wp-block-faq-section__question-text\">What is the Fulfillment by Hebe program all about?<\/span>\n                  <button class=\"wp-block-faq-section__copy-link\" data-copy-link=\"fullfillment-by-hebe-na-czym-polega-program-fulfillment-by-hebe\" aria-label=\"Copy the link to this question\">\n                    <div class=\"wp-block-faq-section__copy-link-wrapper\">\n                      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                        <path d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"><\/path>\n                        <path d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"><\/path>\n                      <\/svg>\n                    <\/div>\n                  <\/button>\n                  <button class=\"wp-block-faq-section__toggle\" data-faq-toggle aria-label=\"Expand answer\">\n                    <span class=\"wp-block-faq-section__toggle-icon\"><\/span>\n                  <\/button>\n                <\/div>\n                <div class=\"wp-block-faq-section__answer\" data-faq-content>\n                  <div class=\"wp-block-faq-section__answer-content\">\n                    <p data-start=\"116\" data-end=\"495\"><strong data-start=\"116\" data-end=\"145\">Fulfillment by Hebe (FbH)<\/strong>\u00a0is a comprehensive logistics program that allows Vendors to put order processing in the hands of Hebe. As a result, Vendors do not have to deal with warehousing, packaging or shipping of products - the entire logistics process is handled by Hebe in a fast, professional manner and in accordance with brand standards.<\/p>\n<p data-start=\"497\" data-end=\"556\">The program covers the full range of logistics services, including:<\/p>\n<ul>\n<li data-start=\"559\" data-end=\"625\"><strong data-start=\"559\" data-end=\"584\">storage of goods<\/strong> In a modern logistics center,<\/li>\n<li data-start=\"628\" data-end=\"704\"><strong data-start=\"628\" data-end=\"664\">order picking and packing<\/strong>\u00a0In accordance with Hebe's quality requirements,<\/li>\n<li data-start=\"707\" data-end=\"790\"><strong data-start=\"707\" data-end=\"740\">shipping products to customers<\/strong>\u00a0Using proven courier companies,<\/li>\n<li data-start=\"793\" data-end=\"842\"><strong data-start=\"793\" data-end=\"839\">handling returns and logistics complaints.<\/strong><\/li>\n<\/ul>\n<p>At the same time,\u00a0<strong data-start=\"1051\" data-end=\"1110\">on the side of the seller remains the fiscalization of the order<\/strong>, i.e., issuing and providing the customer with proof of purchase (e.g., receipt or invoice) and processing a quality complaint.<\/p>\n\n                  <\/div>\n                <\/div>\n              <\/div>\n                      <\/div>\n                  <div class=\"wp-block-faq-section__section-content\" id=\"section-102-block_cc2010eb5624c8b71ebfc9e280842b31\">\n            <div class=\"wp-block-faq-section__section-header\" data-section-header>\n                              <img decoding=\"async\" src=\"https:\/\/hebepartnerprogram.hebe.pl\/app\/uploads\/2025\/04\/g15.png\" alt=\"CUSTOMER CONTACT\" width=\"56\" height=\"56\" class=\"wp-block-faq-section__section-icon\" title=\"\">\n                            <h2 class=\"wp-block-faq-section__section-title\">CUSTOMER CONTACT<\/h2>\n            <\/div>\n            \n                          <div class=\"wp-block-faq-section__item\" data-faq-item id=\"kontakt-z-klientem-jak-wyglada-kontakt-z-klientem-w-programie-hebe-partner\" data-search-content=\"jak wygl\u0105da kontakt z klientem w programie hebe partner? hebe zapewnia dedykowane biuro obs\u0142ugi klienta, kt\u00f3re zajmuje si\u0119 kontaktem z klientami w sprawie zam\u00f3wie\u0144. ka\u017cde zg\u0142oszenie jest traktowane indywidualnie i priorytetowo.nasze biuro obs\u0142ugi klienta wspiera zar\u00f3wno ciebie, jak i kupuj\u0105cych, pomagaj\u0105c w sprawnym rozwi\u0105zaniu wszelkich kwestii zwi\u0105zanych z zam\u00f3wieniami.\">\n                <div class=\"wp-block-faq-section__question\" data-faq-trigger>\n                  <span class=\"wp-block-faq-section__question-text\">What does the customer contact look like in the Hebe Partner Program?<\/span>\n                  <button class=\"wp-block-faq-section__copy-link\" data-copy-link=\"kontakt-z-klientem-jak-wyglada-kontakt-z-klientem-w-programie-hebe-partner\" aria-label=\"Copy the link to this question\">\n                    <div class=\"wp-block-faq-section__copy-link-wrapper\">\n                      <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n                        <path d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"><\/path>\n                        <path d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"><\/path>\n                      <\/svg>\n                    <\/div>\n                  <\/button>\n                  <button class=\"wp-block-faq-section__toggle\" data-faq-toggle aria-label=\"Expand answer\">\n                    <span class=\"wp-block-faq-section__toggle-icon\"><\/span>\n                  <\/button>\n                <\/div>\n                <div class=\"wp-block-faq-section__answer\" data-faq-content>\n                  <div class=\"wp-block-faq-section__answer-content\">\n                    <p>Hebe provides dedicated <strong>Customer Service<\/strong>, which deals with contacting customers about orders. Each request is treated individually and with priority.<br \/>\nOur Customer Service supports both you and buyers by helping to resolve any order-related issues efficiently.<\/p>\n\n                  <\/div>\n                <\/div>\n              <\/div>\n                      <\/div>\n              <\/div>\n        \n      <\/div>\n<\/div>\n\n\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/hebepartnerprogram.hebe.pl\/en\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hebepartnerprogram.hebe.pl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hebepartnerprogram.hebe.pl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hebepartnerprogram.hebe.pl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hebepartnerprogram.hebe.pl\/en\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":16,"href":"https:\/\/hebepartnerprogram.hebe.pl\/en\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":162,"href":"https:\/\/hebepartnerprogram.hebe.pl\/en\/wp-json\/wp\/v2\/pages\/12\/revisions\/162"}],"wp:attachment":[{"href":"https:\/\/hebepartnerprogram.hebe.pl\/en\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}